Clear terms for using MadLabz.

By accessing or using a MadLabz product or service, you agree to these Terms and any additional terms presented for the relevant product.

If you do not agree to these Terms, you should not use the relevant MadLabz service.

If you use MadLabz on behalf of a company, organisation or other entity, you confirm that you have authority to accept these Terms on its behalf.

MadLabz products are primarily intended for businesses, organisations, professionals and adult users unless a particular product states otherwise.

You must have the legal capacity necessary to enter into these Terms. If you are using a service on behalf of an organisation, that organisation is responsible for your use of the service.

You are responsible for ensuring that your use of MadLabz is lawful in the country or region from which you access the service.

Some MadLabz products may require an account. You must provide information that is accurate and reasonably complete and keep relevant account information current.

You are responsible for safeguarding account credentials and for activity carried out through your account, except to the extent responsibility cannot lawfully be placed on you.

You should contact MadLabz promptly if you believe your account or credentials have been compromised.

MadLabz develops software products that may perform tasks such as analysing websites, assessing visibility, generating recommendations, processing content, preparing product information, connecting business information or assisting with other business workflows.

Features, usage limits, availability, supported integrations and product capabilities may differ between plans and may change as products evolve.

Product pages, order screens or plan descriptions may contain additional details about the service you are purchasing. Those details form part of the agreement for that purchase where applicable.

Prices are shown on the relevant product or checkout page. Unless stated otherwise, prices do not include taxes, duties or similar government charges that may apply to a transaction.

Where a product is offered as a recurring subscription, the subscription may renew automatically for the stated billing period until cancelled.

Before purchasing a recurring plan, the applicable price and billing frequency should be displayed to you. You are responsible for maintaining a valid payment method where recurring payment is required.

MadLabz may change future pricing or plan structures. Where a change affects an existing paid subscription, we will aim to provide reasonable notice before the new price applies.

Currency may vary depending on the product, payment provider or customer location. Your bank or payment provider may impose additional currency-conversion or transaction fees outside MadLabz's control.

You may cancel a recurring MadLabz subscription using the cancellation method made available for that product or by contacting MadLabz where no self-service cancellation method is available.

Unless product-specific terms state otherwise, cancellation stops future renewals. Access to paid subscription features may continue until the end of the billing period already paid for.

Cancellation of an ongoing monitoring, support or optimisation subscription does not normally reverse or remove work or changes that were separately purchased and already delivered as a one-off service or implementation.

Refund eligibility depends on the product, circumstances and applicable law. Nothing in this section limits a refund, cancellation right or other remedy that the law requires MadLabz to provide.

You may use MadLabz only for lawful purposes and in a way that does not harm MadLabz, other users, third parties or the systems our products interact with.

You must not use MadLabz to:

• violate applicable law or another person's rights;
• gain unauthorised access to systems, accounts, networks or information;
• distribute malware, malicious code or harmful automated traffic;
• intentionally interfere with the security, availability or performance of a MadLabz service;
• bypass usage limits, access controls or technical restrictions;
• use a website-analysis, crawling or scanning feature against systems where your use would be unlawful or unauthorised;
• submit content that you do not have the right to use for the requested purpose;
• use the service to facilitate fraud, deception, impersonation or other unlawful conduct.

Reasonable automated use through an authorised MadLabz API, integration or product feature is permitted subject to the applicable plan and technical limits.

You retain ownership of content and information that you submit to MadLabz to the extent you owned it before submission.

You give MadLabz the rights reasonably necessary to host, copy, transmit, process, analyse, transform and otherwise use submitted information for the purpose of operating and providing the service you requested.

You are responsible for ensuring that you have the rights and permissions necessary to submit or connect that information to MadLabz.

Where a product analyses publicly available information, you remain responsible for ensuring your intended use of the resulting output is lawful and appropriate.

Some MadLabz products use artificial intelligence, machine-learning models, rules, scoring systems or other automated processes.

Automated outputs may include recommendations, scores, classifications, generated text, assessments or suggested actions.

These outputs can be incomplete, inaccurate or unsuitable for a particular situation. You are responsible for reviewing outputs before relying on them where appropriate.

MadLabz products are not a substitute for professional legal, accounting, financial, medical or other regulated professional advice.

MadLabz and its licensors retain ownership of the MadLabz platform, product software, designs, interfaces, source code, documentation, branding and other intellectual property belonging to MadLabz.

Subject to these Terms and the applicable plan, MadLabz grants you a limited, non-exclusive, non-transferable right to access and use the relevant product for its intended purpose.

Unless permitted by law or expressly authorised by MadLabz, you must not copy, sell, sublicense or commercially redistribute MadLabz software itself, attempt to circumvent technical protections, or misrepresent MadLabz intellectual property as your own.

If you voluntarily provide ideas, suggestions or feedback about MadLabz, we may use that feedback to improve our products without an obligation to compensate you, provided we do not thereby obtain ownership of your unrelated intellectual property.

MadLabz products may integrate with, rely on or link to third-party services such as hosting providers, payment processors, ecommerce platforms, website platforms, analytics systems or AI infrastructure.

A third-party service may have its own terms, privacy policies, availability and technical requirements. Your use of that third-party service may be governed separately by your agreement with that provider.

MadLabz is not responsible for changes made independently by a third-party provider, although we may modify our own products to maintain or improve compatibility.

We aim to provide reliable services, but MadLabz does not promise that every service will be continuously available or free from interruption.

Maintenance, provider outages, security events, software changes, internet conditions and circumstances outside our reasonable control can affect service availability.

MadLabz may add, change or discontinue features as products develop. Where a material change significantly affects an existing paid service, we will aim to provide reasonable notice where practicable.

MadLabz may make beta, preview, experimental or early-access functionality available before general release.

These features may change rapidly, contain errors, have limited support or be discontinued.

We may identify a feature as beta, preview, experimental, early access or similar. You should take that status into account before relying on the feature for critical business processes.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded.

If you acquire MadLabz services as a consumer in New Zealand, rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 and other applicable consumer laws may apply.

Where MadLabz provides services to a business acquiring those services in trade, consumer-law treatment may differ. Any contracting out of statutory protections will apply only where the law permits it and the legal requirements for doing so are satisfied.

Users outside New Zealand may also have mandatory consumer rights under the law that applies in their jurisdiction.

MadLabz will provide its services subject to any guarantees and obligations that apply under law.

To the maximum extent permitted by law, MadLabz does not promise that a product will achieve a particular search ranking, revenue result, conversion rate, publishing outcome, AI citation, business result or third-party approval.

You remain responsible for business decisions made using MadLabz information, recommendations or outputs.

Nothing in this section limits liability where doing so would be prohibited by applicable law.

To the maximum extent permitted by law, MadLabz will not be liable for indirect, incidental, special or consequential loss arising from use of a service where such liability can lawfully be excluded.

This may include loss arising from business interruption, loss of opportunity, loss of anticipated profit, loss of data or reliance on an automated recommendation, except where applicable law provides otherwise.

Any product-specific agreement may contain additional liability provisions appropriate to that product, particularly for enterprise or negotiated business services.

You may stop using MadLabz at any time, subject to any payment, subscription or cancellation obligations that remain applicable.

MadLabz may suspend or restrict access where reasonably necessary to protect security, investigate suspected abuse, comply with law, address non-payment, prevent harm or enforce these Terms.

We may terminate access for serious or repeated breaches of these Terms. Where appropriate and reasonably practicable, we may provide notice or an opportunity to remedy a breach before termination.

Provisions that by their nature should survive termination, including provisions concerning intellectual property, accrued payment obligations and applicable limitations of liability, may continue after termination.

MadLabz is based in New Zealand but its digital products may be accessed by customers internationally.

You are responsible for complying with laws that apply to your use of MadLabz in your location.

Mandatory consumer, privacy or other statutory rights in your jurisdiction may continue to apply regardless of provisions in these Terms.

MadLabz may introduce regional terms, pricing, notices or product restrictions where necessary as we expand into particular markets.

These Terms are governed by the laws of New Zealand, except to the extent that mandatory law applicable to you requires otherwise.

Before beginning formal proceedings, we encourage both parties to make a reasonable attempt to resolve a dispute directly.

Subject to any mandatory right you may have to bring a claim elsewhere, disputes concerning these Terms may be dealt with by the courts or tribunals of New Zealand that have jurisdiction.

MadLabz may update these Terms as our products, business model, pricing, technology or legal obligations change.

The "Last updated" date at the top of this page will identify the current version.

If a material change affects an existing paid service, we may provide additional notice where appropriate.

Continued use after updated Terms take effect may constitute acceptance where permitted by law. If applicable law requires another form of agreement to a change, we will follow that requirement.