Answer questions, even after hours.
Help visitors find the information they need, any time of day.
Your business. Always ready to help.
Turn your website into a 24/7 customer concierge.
Answer questions, capture enquiries and help customers automatically.Answer customer questions, capture enquiries and connect visitors with your team — automatically.
Meet your new digital teammate
From website to Concierge.
AI Concierge01 · Let's get started
Give us your website.
Watch your Concierge come to life.
You're in controlNo credit card
Illustrative demo · No live scanning or messages
Behind the scenes
Powerful behind the Concierge.
You control what it knows, how it looks, and what happens when customers need your team.
Your Concierge Control Centre
Interactive Control Centre tour
01 / Knowledge Control
Approve what it knows.
Your knowledge. Your rules.
Owner-approved answers
Knowledge Library
0 / 5 approvedServices & products
Awaiting approval
Opening hours
Awaiting approval
Frequently asked questions
Awaiting approval
Pricing details
Awaiting approval
Policies & terms
Awaiting approval
You decide what Concierge can use.
01 / 04
Interactive example · No live customer data or settings are changed
More than another chat bubble
Your website is always open. Now it can be helpful, too.
Give every website visitor a helpful first response, a simpler way to make an enquiry and a clear route to your team when they need it.
Turn conversations into enquiries.
Give interested visitors an easy way to ask for a quote, a callback or more information.
Bring in a human when it matters.
Make it easy for customers to reach the right people when they need more help.
Less setup. More helping.
Your website is the starting point.
The four-step walkthrough shows Concierge coming to life. Here are the three practical steps to get yours ready for customers.
Enter your website.
Start with the public information your business already has online.
Review it. Test it.
Approve what your Concierge can use, then try questions before activating.
Make it yours.
Choose how enquiries reach your team and follow guided installation steps.
Your business. Your control.
Helpful when it knows. Careful when it doesn't.
Great customer service is about knowing when not to guess. When a question needs more attention, Concierge helps the visitor reach your team without losing the conversation.
Relevant answers
Ground responses in the business information that actually applies to the question.
Know when to escalate
When details are uncertain or judgement is needed, offer a route to your team instead of making a promise.
Make follow-up easier
Pass the original question and conversation along so your team has the context.
Talk to the MadLabz Concierge
Don't just watch it. Meet it.
Ask our own Concierge about MadLabz products, free tools or getting started — and see how it can connect you with the team.
Try before you commit
See the value before you pay.
Build your Concierge from your own website, test its answers and decide if it's right for your business — before choosing a paid plan.
Early-access preview
See it working for your business.
Try the guided experience first. Explore the answers and features, then choose the plan that works for your business.
Good questions deserve clear answers
Frequently asked questions.
What is AI Concierge?
AI Concierge is a customer-facing assistant for your website. It answers common questions using your approved business information, captures enquiries and makes it easier for visitors to reach your team.
How does AI Concierge learn about my business?
Enter your website address and Concierge discovers supported public pages, such as your services, product information and FAQs. You review the suggested knowledge before it is used in customer conversations.
Can I control what AI Concierge says?
Yes. You control the business knowledge it can use. Review, approve or exclude sources in your dashboard, and update its knowledge as your business changes. If a question cannot be answered reliably, Concierge can direct the visitor to your team.
Can I try it before paying?
Yes. Preview your Concierge using your own website and test it with up to 10 questions before choosing a plan. No credit card is required for the free preview.
What happens when a customer wants to speak to someone?
Visitors can choose to contact your team. Concierge collects their contact details and any additional information they provide, then passes the enquiry along with the conversation transcript so you can follow up with context.
Will AI Concierge work outside business hours?
Yes. Once installed, Concierge is available on your website around the clock to help with routine questions and collect enquiries. Your team can follow up during your normal working hours.
Do I need technical skills to install it?
No specialist AI knowledge is needed. Guided setup takes you from website discovery to knowledge review, testing and installation. You will add a small widget snippet to your website; the exact steps depend on your website platform.
Can I change the information after installation?
Yes. Manage your approved sources in your Concierge dashboard, update or exclude outdated information, and review changes before they become available to visitors.
What if Concierge doesn't know the answer?
It is designed to answer from approved information rather than invent details. When it cannot answer confidently, it should say so and offer a way to contact your team. AI responses can still make mistakes, so important information should be reviewed.
Is my business information kept separate from other businesses?
Each customer has their own business workspace and approved knowledge. Your Concierge uses your workspace's information, not another customer's content.
What does AI Concierge cost?
You can preview and test Concierge for free. Paid plan details, usage allowances and any applicable charges are shown before you activate a subscription.
Your customers have questions. Your Concierge has answers.
Turn the information on your website into a helpful first response for every visitor. See how it works and try it with your own business.